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Frequently Asked Questions
We’ve Got Your Questions Covered
General
Identity Verification (KYC)
Physical Cards
Reset App PIN
Card Suspension
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eUSD Card is a card on the payment network that offers a unique payment experience by allowing users to spend online and offline easily. It combines the convenience and acceptance of a traditional credit card with the flexibility of paying via Mobile Wallets.
Follow the steps below to install the app and kickstart. Rest assured, we prioritize your security throughout the entire process.
1. Download and Install the app from your Apple Store or Google Play
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2. Click the ‘Get Started’ button, and follow the steps to create an account
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It's simple! Follow these steps to unlock a world of convenient and secure transactions with your eUSD Credit Card.
1. Create an Account
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2. Submit your identity documents and complete the liveness detection process to verify your identity.
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3. Once verified, you're ready to create your first eUSD Credit Card.
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Convert supported currencies in the eUSD app to your preferred currency, then deposit onto your eUSD Card for global payments, both online and in-store.
To check your card's CVV code and expiration date, follow the following steps:
1. Tap on your eUSD Card
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2. Enter your PIN
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3. View CVV Code and expiration date
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1. Open the Wallet app, tap 'New Credit or Debit Card' to add a new card.
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2. Enter Card Details, Expiry and CVV
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3. Choose 'Send me an email' to get verification code
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4. Once verified, card will be added successfully.
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1. Open the app, tap the 'Bank Card' selection to add a new card.
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2. Tap 'Add New Card'
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3. Enter Card Details, Expiry and CVV
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4. Enter safety code and verify
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1. Open the Wallet app, tap the 'Bank Card' to add a new card.
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2. Enter Card Details, Expiry and CVV
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3. Card added successfully
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